Privacy Statement for Reach Rehab Physiotherapy.

This privacy statement sets out how Reach Rehab Physiotherapy uses and protects any personal information that you provide to us.  In order to undertake Physiotherapy intervention, some personal data is collected and stored in order to provide our specialist services.  This data will be managed in accordance with The General Data Protection Regulation (GDPR).


What data we collect:

We collect the following information through conversations, observations in relation to physiotherapy, assessment and consent form completion:

  • Name,
  • Date of birth,
  • Contact details (phone, email, address), family members/support staff names and contact numbers,
  • Medical history,
  • Further clinical information in relation to reports from other professionals involved. This may include videos and photographs.


What do we do with the information we gather:

  • Professional clinical record keeping of patient information;
  • Sharing information with relevant/other medical professionals;
  • Communicating with you/your representative regarding your treatment.



We are committed to ensuring that yours/your child’s information is secure. In order to prevent unauthorised access to disclosure, we have put in place highly secure electronic systems and managerial procedures to safeguard and secure the information we collect.


Controlling your personal Information

We will not distribute, sell or lease your/your child’s personal information to third parties unless we are required by law to do so.


You may request details of personal information which we hold about you / your child under the GDPR. If you would like a copy of the information held, please contact: Lisa Clapp, Data Controller at Reach Rehab Physiotherapy, There is not a charge for this service.


If you believe that information we are holding is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.


How long we keep your information for

We are required by law to keep clinical records for 8 years for adults and until the age of 25 for children. After this time they will be destroyed.